Telstra’s mobile network not getting the attention it needs?
Faults on Telstra mobile networks rising (The Age)
From the article:
In some cases Telstra did not know about problems with mobile phone towers until a customer complained, it said.
However, customer complaints about service faults were usually regarded as low priorities and non-alarming issues.
As Telstra becomes more privatized it is acting more like a private company (funny that), where it’s main obligation is to shareholders. It will maintain its network to the minimum standard required to keep the government off its back, and to keep customers from leaving, but they’ll never again be the service-focused Telecom of old.